Cheaf Operating Officer Bangalore
Job Description: Chief Operating Officer
Interviews to happen shortly
Title: Chief Operating Officer (COO)
Reports To: Group CEO and Global Head of Operations
Salary: Market Related
Age: 25 - 40
The Chief Operating Officer (COO) will oversee all operations at the Bangalore office. The COO needs to be young and vibrant and is responsible for managing all hands-on operational aspects of the company. This role collaborates with the Group CEO as well as the Global Head of Operations to develop corporate and operational strategies, and is charged with facilitating these efforts across the operations. Through a respectful, constructive and energetic style, guided by the objectives of VATit, the COO provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The COO oversees all customer facing positions (New customer acquisitions and customer care) as well as general management at the Bangalore Office. Central to this role is building positive and lasting relationships between VATit and its customers.
II. Essential Duties & Responsibilities
Increase client base through active sales.
Work closely with the Global Head of operations to develop and accomplish goals and strategic plans established by board members and executives of the Company.
Spearhead the development, communication and implementation of effective growth strategies and processes.
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
Responsible for the measurement and effectiveness of all processes internal and external; Provides timely, accurate and complete reports on the operating condition of the Company.
Motivate and lead a high performance team;
Provide direction to a service organization (Processing Centre based in South Africa) that mirrors the adopted mission and core values of the Company.
Remain knowledgeable of market and industry trends, competitors, and all aspects of VATits market.
Establish key performance indicators for Bangalore Office staff.
Establish compensation, training, short and long-term goals for the Bangalore Office Staff.
Gather and analyze customer tends to assist in developing corporate strategy.
Represent the Company at various community activities; Meet and network regularly with business leaders in the community.
Other activities from time to time.
III. Supervisory responsibilities
Directly manages 4 employees in the Bangalore office, and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Sense of Urgency Ensuring that priority is given to key areas including sales and growth.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feed back; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Bachelor's Degree from a four-year university or equivalent experience is required.
Additional education is preferred.
Preferable a CA degree or equivalent.
5+ years experience in customer service and Business Management is required.
Management experience is required.
Experience working in the financial industry is preferred.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Become and remain proficient in all programs necessary in running the Operations area of Vatit.
VATit will office and all inclusive packages at a market related salary. The applicant should be between the ages of 25 to 40.
About the Company: Our clint is a multinational Company into tax related services.
How to apply: To apply to this position just email us your resume at firstname.lastname@example.org
Make your CV be accessed by over 25000 top companies in India just post your resume at 9amjobs.com
Partner Site: 9amJobs.com